A unique peer to peer learning opportunity for Heads of Omni-channel, Customer Experience, Operations, eCommerce and Digital, who are rethinking their omni-channel strategies to drive sales in the physical store. Learn first hand from the leading retailers who have revolutionised their in-store sales and delivered seamless online to physical store shopping experience.
You will benefit from peer-to-peer solution driven roundtables, creative brainstorming sessions, a technology dragons den, offsite safari to leading UK concept stores and more
- Multi-channel optimisation – explore omni-channel strategies that will improve customer engagement across all channels: online, mobile and in-store
- Technology integration – learn how to integrate in-store, online and mobile channels for optimal employee adoption and a seamless customer experience
- Know your customer – track customer data and win market share by profiling todays time-conscious, tech-savvy customer and aligning services and offerings
- Predictive analytics – capture the value in analytics to improve in-store marketing strategies, data analysis, cross-channel personalisation, loyalty and targeted messaging
- Innovation culture – create a forward-thinking digitally minded culture throughout the business. Learn benefits of introducing mobile devices, apps and interfaces to the in-store environment